Wizzle Party Supplies (a trading name of Wizzle Group Pty Ltd) is committed to providing you with the very highest levels of service and satisfaction but, like all businesses, we are bound by Australia’s laws and regulations, so we politely ask that you read the following terms and conditions carefully to ensure the best shopping experience possible.

If you have any queries or concerns regarding any aspect of our service or these terms and conditions, please don’t hesitate to contact us by emailing support@wizzlepartysupplies.com.au or by calling 1300 570 909.

Your Acceptance

Your use of the Wizzle Party Supplies website is governed by the terms & conditions detailed below. Your use of this site (and, in particular, your placement of an order and/or purchase of an item(s)) indicates your acceptance of these terms and conditions.

Company Liability

Wizzle Party Supplies cannot be held liable for any damages or losses caused by this website or any website linked to/from this (or any other Wizzle Group) website.

Please be sure to use the products purchase via Wizzle Party Supplies only in the manner intended and follow all/any instructions provided closely. Wizzle Party Supplies cannot be held liable for any injury sustained by, or via the use of, a product or service purchased from Wizzle Party Supplies (or any other company/trading entity in the Wizzle Group).

Wizzle Party Supplies/Wizzle Group Pty Ltd holds Public Liability Insurance via AAMI Insurance Pty Ltd.

Changes

Wizzle Party Supplies reserves the right to make changes to this website and these terms and conditions.

Personal Information Storage & Privacy

Wizzle Party Supplies respects your privacy and is dedicated to the security and confidentiality of your personal information, which we require for the purpose of processing an order. We guarantee that your personal information will not be sold, exchanged, or disclosed to any third party unless legally required to do so.

Please note: By ordering/purchasing from Wizzle Party Supplies you consent to your email address being added to our customer information database and being used periodically to inform you of various Wizzle Group special offers, discount coupons, new product lines, etc. To unsubscribe, simply tick the ‘I do not wish to be contacted about Wizzle Special Offers or Products’ box on your order form, or select the ‘unsubscribe’ option on your Wizzle newsletter, or email us at support@wizzlepartysupplies.com.au with the word ‘Unsubscribe’ as the subject.

Shipping Information

Wizzle Party Supplies works hard to ensure that all purchases arrive within the time specified (sooner if possible!) and so ship all items (unless specified as a ‘special order’ item) within two business days of purchase. However, please note that orders cannot be shipped before full payment is received and we cannot be held responsible if you provide us with the incorrect shipping information and/or the subsequent costs of reordering/redelivery. We therefore encourage you to make sure that the shipping address listed during the checkout process is correct and, in the case of repeat ordering, kept up-to-date.

Shipping fees

  1. Flat rate: Wizzle Party Supplies charges a highly competitive flat rate shipping fee $11.95, Australia Wide.
  2. Shipping times: Shipping times will, of course, vary, depending on shipping address. Unless otherwise specified or agreed, all purchases are shipped within two business days.
  3. Tracking: Full tracking advice is sent when the parcel leaves our Brisbane warehouse.
  4. Express shipping: Express shipping is available for most items - please call us to discuss express options and pricing.
  5. Free Shipping: Shipping is free for all total purchases over $125.

Please note: Whilst no guarantees can be made, we will always do our very best to help our customers and, in some circumstances, a shipping address can be changed after the completion of the online ordering process. If you find you need to change the shipping address please contact us as soon as possible by emailing support@wizzlepartysupplies.com.au or by calling 1300 570 909.

Ordering Policy

Whilst Wizzle Party Supplies will always do everything possible to fill your order fully and on-time, the submission of your order and your subsequent receipt of an order confirmation (electronic or other) is not a guarantee of acceptance of your order or confirmation of our agreement to fulfil the order.

Whilst we go to great lengths to ensure that the Wizzle Party Supplies inventory is kept up to date, on extremely rare occasion and for a variety of reasons, orders are not able to be fulfilled fully or partially. For this reason, Wizzle Party Supplies reserves the right (at any time after receipt of your order) to accept or decline your order or to supply less than the quantity you ordered of any item (although in such cases, a refund for the items not provided will, of course, be made).

Please note: Where possible, a Wizzle Party Supplies Customer Service Representative will contact customers to discuss alternative product options. Should a satisfactory alternative not be available, a full refund will be provided as soon as possible (please see the refunds policy below for more details).

Customer Satisfaction Assurance/Returns & Refunds

Wizzle Party Supplies is determined to maintain a position as Australia’s leading provider of party goods by ensuring the biggest range of quality products, at the lowest prices, delivered on-time, and, most importantly, by ensuring that our customer service is of the very highest standard.

As an assurance of our commitment to quality and service, if you’re not 100% satisfied with your Wizzle product(s) and/or service, we will happily provide you with a full refund upon return of the purchased item(s).

Given that Wizzle sends all items in packaging selected to minimise the risk of damage in transit, we are happy to provide a full refund on any items that may, for reasons beyond our control, arrive in an unsatisfactory condition.

In the event of receiving an incorrect, damaged, or faulty item(s), please contact our friendly Wizzle Customer Happiness team on 1300 570 909 or via email at support@wizzlepartysupplies.com.au within 30 days of receipt. Your issue will be dealt with as a matter of priority and, where possible (and as deemed appropriate), a replacement(s) shipped to you as soon as possible.

Please note:

  • For incorrect, damaged, or faulty items, Wizzle happily accepts responsibility for the costs of both the returning of the items to us (once actioned by your Wizzle Customer Happiness Representative) and the re-sending of items to you. However, the costs for returning items as a result of a change of mind are the responsibility of the customer, as are the costs of any new/replacement items purchased.
  • We reserve the right not to refund on used items or items that don’t contain the full original contents.
  • Please be sure to get approval from a Wizzle Customer Happiness Representative before returning any items. For items returned without approval or where delivery has been refused/rejected by the customer (leading to additional costs for us), we reserve the right to charge you for the associated costs.
  • ‘Special Order’ purchases are done specifically for you and, as such, we unfortunately can’t refund special order items on the basis of a change of mind.
  • We can only refund on lost items providing the order is proven to have got lost in transit by our delivery company. Unfortunately, if you give approval for your order to be left unattended at your delivery address and it gets lost, we’re unable to refund.
  • Unauthorised returns may not be refunded.

Shipping & Delivery

At Wizzle, we understand how important it is to have your party supplies arrive BEFORE your party and we therefore go to great lengths to ensure that your purchases arrive on time and in full working order. However, the nature of the parcel shipping industry is such that we can only offer our shipping times as estimates and, if your order is urgent, encourage you to place it with plenty of time to spare. If you are at all unsure or have a particularly pressing requirement, please contact one of our friendly Customer Happiness Representatives on 1300 570 909 or via email at support@wizzlepartysupplies.com.au who will do everything they can to provide you with the information you need and/or expedite your order.

Please note:

  • Unfortunately, Wizzle Party Supplies cannot offer any iron-clad guarantees re delivery times and therefore cannot be held responsible for deliveries not arriving in the estimated time-frame or for the resultant impact of late deliveries.
  • When working out delivery times, please take into consideration any public holidays, as they will typically affect both the dispatch and delivery time frames. Wizzle Party Supplies cannot be responsible for any delays caused by public holidays.
  • When buying a Special Order item(s) in addition to other items, unless requested otherwise, your entire order will be shipped once the once the Special Order item(s) have arrived, which may, of course, impact on the delivery time. To discuss the estimated delivery time for a specific special order item(s), please contact our friendly Customer Happiness Team on 1300 570 909 or via email at support@wizzlepartysupplies.com.au .
  • When ordering any personalised and/or printed items, if you require a proof of the item(s), please be aware that this may impact on the delivery time (in particular if you require changes). To discuss the estimated delivery time for a specific personalised/printed item(s), please contact our friendly Customer Happiness Team on 1300 570 909 or via email at support@wizzlepartysupplies.com.au .
  • Wizzle Party Supplies advertises products based on current stock availability information, which is updated daily. However, on rare occasions (typically due to a high demand for a specific product), there may be items that are unavailable immediately due to sell-out. As soon as we are aware of such a situation, one of our friendly Customer Happiness Representatives will endeavour to contact you ASAP using the contact details provided. In the event that we’re unable to contact you (or, due to the event date supplied, your order is considered to be urgent), we will supply the items available (i.e. your order minus the items not available) plus a refund or credit for the undelivered items.

Downloadable Products

All downloadable products (e.g. printable invites, posters, pennants, etc) are legally and exclusively owned by The Wizzle Group Pty Ltd under the Australian 1968 Copyright Act and, as such, may only be downloaded once per purchase.

Wizzle Downloadables (in whole or in part) may not be re-distributed or reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission.

All inquiries should be made via email to support@wizzlepartysupplies.com.au .

Wizzle Credits

Please be aware that all Wizzle Party Supplies credits expire 12 calendar months after the date of issue.

Pricing

All pricing is in Australian Dollars and, as such, all credit cards are charged in Australian Dollars. Prices are regularly checked for competitiveness and therefore subject to change without notice (although, as you’d expect, once you have submitted an order, the price for all items ordered remain as at the time of ordering).

Please note: If ordering from outside of Australia, there may be taxes and duties added to your order by the destination country, which are not included in your total price on order and will be charged to you upon delivery.

Website Errors

We go to great lengths to ensure that the information on the website is correct and up-to-date, however, on extremely rare occasions, there may be errors. In the event that an item is listed with incorrect information (such as price or description information), Wizzle Party Supplies reserves the right to refuse/cancel any orders placed for such items.

Special Offers & Promotions

To help keep your party costs down, Wizzle Party Supplies often offers sale items and/or discount coupons. Sale items are only available whilst stocks last - to avoid disappointment, we make every effort to let our customers know about an item(s) selling out as soon as possible. In the rare, and unfortunate, situation that we’ve sold out of an item you’ve ordered, we will gladly provide you with a full refund for the unavailable item(s) or, if preferred, a credit or appropriate substitute item of the same value.

Please note:

  • Wizzle discount coupons have an expiry date - please note this and be sure to use your coupon within the stated time-frame as unused coupons cannot be extended or replaced.
  • Discount coupons and/or special offers cannot be combined with other coupons and/or special offers (i.e. they can only be used on the basis of one special offer OR one coupon per order) and we would therefore encourage you to make sure you use the coupon or offer that provides you with the best deal for that item(s).
  • Unless specified otherwise, Wizzle Party Supplies discount coupons can only be used to purchase items on the Wizzle Party Supplies website. Similarly, unless specified otherwise, discount coupons from other parts of the Wizzle Group cannot be used to purchase items on the Wizzle Party Supplies website.
  • All Wizzle Party Supplies offers are subject to change as a result of cancellations, returns, and exchanges and may be updated or discontinued at any time without notice.
  • Unless specified otherwise, special offers and/or discount coupons do not include shipping costs.

Using a Discount Coupon

  1. Using a Wizzle Party Supplies coupon is easy, simply…
  2. Add the discount coupon qualifying item(s) to your shopping trolley
  3. Enter the discount coupon code in the box marked ‘Coupon’
  4. Your discount will automatically be deducted once the coupon code is applied