Wizzle Party Supplies works hard to ensure that all purchases arrive within the time specified (sooner if possible!) and so ship all items (unless specified as a ‘special order’ item) within two business days of purchase. However, please note that orders cannot be shipped before full payment is received and we cannot be held responsible if you provide us with the incorrect shipping information and/or the subsequent costs of reordering/redelivery. We therefore encourage you to make sure that the shipping address listed during the checkout process is correct and, in the case of repeat ordering, kept up-to-date. If, due to unforeseen circumstances, your order is not shipped within 2 days, we will upgrade your shipment to express post to offset any delays.
Wizzle utilises both couriers and Australia Post to get your orders to you in a timely fashion. Tracking for your order will usually be sent via a separate email from either our courier service, or Australia Post. If you do not receive tracking advice within 2 business days of placing your order, please contact us.
Wizzle Party Supplies bears no responsibility for shipping delays once the order has left our warehouse. We endeavor to use the best available option for regular shipping. Express post orders will always be sent via Australia Post, unless otherwise discussed. If you are selecting Express Post: Orders placed before 11am AEST will be sent the same business day. Orders placed after 11am AEST will be sent the next business day. If you require your order by a specific date, please double check with the Australia Post website whether or not it will arrive on time, as Express Post does not guarantee next day delivery to everywhere, and unfortunately, we cannot check this every postcode we send to before shipment. While we can promise to have your order ready for shipment in in the manner and the time frame specified, we cannot guarantee arrival date as the movements of Australia Post and courier companies are out of our control once the shipment has been picked up. **Please note: Please allow one extra day for shipping of Edible Images**
If you are unsure which shipping option you require to get your item by a specific date, please contact us and our friendly staff will make a recommendation.
Wizzle ships from a Brisbane based warehouse. Unfortunately, we do not allow pick ups.
If, in the unfortunate event that your parcel doesn't arrive within the expected time frame, and it was through the fault of Wizzle, we will provide a full refund upon return of the goods in unused/ unopened condition (but please contact us first!). If through the fault of the courier company or Australia Post, we will provide a store credit to the full amount of your purchase upon the return of the goods in unused/ unopened condition (again, please contact us before returning!), but unfortunately cannot give a refund.
Please note: Whilst no guarantees can be made, we will always do our very best to help our customers and, in some circumstances, a shipping address can be changed after the completion of the online ordering process. If you find you need to change the shipping address please contact us as soon as possible by emailing firstname.lastname@example.org or by calling 1300 570 909.
Estimated delivery times from when the order is placed online (business days)
All other areas: Up to 12 days
Please note that these times are estimates only, based on the maximum handling time of 2 business days, plus the estimated courier/ Australia Post transit time. If your party is within 2 weeks of ordering, please leave a comment with your order so we can ensure it gets to you in time, or contact you if it isn't possible with standard shipping.
Whilst Wizzle Party Supplies will always do everything possible to fill your order fully and on-time, the submission of your order and your subsequent receipt of an order confirmation (electronic or other) is not a guarantee of acceptance of your order or confirmation of our agreement to fulfil the order.
Whilst we go to great lengths to ensure that the Wizzle Party Supplies inventory is kept up to date, on extremely rare occasion and for a variety of reasons, orders are not able to be fulfilled fully or partially. For this reason, Wizzle Party Supplies reserves the right (at any time after receipt of your order) to accept or decline your order or to supply less than the quantity you ordered of any item (although in such cases, a refund for the items not provided will, of course, be made).
Please note: Where possible, a Wizzle Party Supplies Customer Service Representative will contact customers to discuss alternative product options. Should a satisfactory alternative not be available, a full refund will be provided as soon as possible (please see the refunds policy below for more details).
Wizzle Party Supplies is determined to maintain a position as Australia’s leading provider of party goods by ensuring the biggest range of quality products, at the lowest prices, delivered on-time, and, most importantly, by ensuring that our customer service is of the very highest standard.
As an assurance of our commitment to quality and service, if you’re not 100% satisfied with your Wizzle product(s) and/or service, we will happily provide you with a full refund upon return of the purchased item(s).
Given that Wizzle sends all items in packaging selected to minimise the risk of damage in transit, we are happy to provide a full refund on any items that may, for reasons beyond our control, arrive in an unsatisfactory condition.
In the event of receiving an incorrect, damaged, or faulty item(s), please contact our friendly Wizzle Customer Happiness team on 1300 570 909 or via email at email@example.com within 30 days of receipt. Your issue will be dealt with as a matter of priority and, where possible (and as deemed appropriate), a replacement(s) shipped to you as soon as possible.
At Wizzle, we understand how important it is to have your party supplies arrive BEFORE your party and we therefore go to great lengths to ensure that your purchases arrive on time and in full working order. However, the nature of the parcel shipping industry is such that we can only offer our shipping times as estimates and, if your order is urgent, encourage you to place it with plenty of time to spare. If you are at all unsure or have a particularly pressing requirement, please contact one of our friendly Customer Happiness Representatives on 1300 570 909 or via email at firstname.lastname@example.org who will do everything they can to provide you with the information you need and/or expedite your order.